I'm able to connect to it from our office, different network but within The NetExtender process is stuck on "Verifying User" After a few minutes the error "The server is not reachable. Put a ticket in with SonicWall and found out it’s a known issue . The screenshots of Packet Monitor, Resolution The issue was reported to SonicWall Support, and currently, a workaround has been identified as below: Use the server's IP I have a SOHO that's running a very small network for a HVAC system that we connect to via NetExtender. I have a SOHO that's running a very small network for a HVAC system that we connect to via NetExtender. Navigate to SSL VPN | Server Settings by selecting WAN (or the appropriate zone). 2. Check if ActiveX has been blocked by Internet Explorer My boss got the error message “Error: The SSL-VPN server is not reachable. I'm able to connect to it from our office, different network but within Leave the default for placing the certificate and click Next. Make sure that the The Server May be down However, I can reach the Virtual Office portal, click the bookmark and get the RDP browser and also can connect on Android phone using Mobile Connect Android. The Server Name was not qualified in the Host File and Also, make sure that the SSL VPN port number (4433) is included along with the IP address as the Server when connecting via the NetExtender client. Finally, the last There are a number of issues that can cause the NetExtender to not work as expected. I did download the "MicrosoftProgram_Install_and_Uninstal" Program and did some cleaning, but this did not solve the issue with NetExtender. Also, make sure that the SSL VPN port number (4433) is included along with the IP address There are a number of issues that can cause the NetExtender to not work as expected. It did with all other Software. The server may be down, or your internet settings may be down". 1 and 8. However, on NetExtender it keeps saying “Connecting, Preparing”, and eventually shows “The server is not reachable” error. No IP changes from their ISPs; as I stated earlier, I can still The NetExtender process is stuck on "Verifying User" After a few minutes the error "The server is not reachable. None of the settings have changed on our clients' sonicwalls. Can anyone help explain what's happening? The NetExtender's verion is 10. 8) and then try NetExtender again. This error, as the message implies is due to the service that NetExtender uses is not responding or is stopped. 324. Click Finish to complete the import of the Self-Signed Certificate from the A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. If you suspect there is an issue, the below points Try setting your DNS servers to CloudFlare and/or Google (1. 1. 8. I had the somewhat same issue with nsa4600. I was able to get Netextender to work as expected, after a factory reset. Netextender is running fine on my Windows 10 Pro laptop, and my work A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. The fix is easy, click on start and If you simply asked him if the server was down, he may have checked on, for example, your domain controller, but the NetExtender error is referring to the VPN server in Check that the user has administrator privilege, NetExtender can only install/work under the user account with administrator privileges. User would connect but not stay connected. 324 and still get server not reachable. The server may be down or your internet settings may be down” after trying to connect to our LAN We use Sonicwall VPN (SMA v500) and NetExtender for the client and had similiar issue. If you suspect there is an issue, the below points can help LikeLikedUnlike Reply spaLOGICngLLC Edited October 14, 2022 at 12:00 AM It turns out that the issue was not related to SonicWall. Ours was because we're using Azure Multi-Factor so we had to change the Radius settings from We are using the latest version of Netextender - checked the server IP by doing a Whatismyip and then used that with :4433 and LocalDomain but keep getting the server is not I updated my netextender to 10. It doesn’t even have a chance to check It doesn't even have a chance to check my credentials. After receiving a security alert from sonicwall (Alert ID: SNWLID-2024-0015) I updated the firmware on my TZ400 from Still in testing phase with my SMA500v appliance, and while it allowed me to connect for a while, I was poking around trying to remove the "Disconnect" option on netexntender; this is meant for Sorosh (Sonicwall, Inc) Edited September 16, 2021 at 12:00 AM charlyu , are you on the latest version of the firewall firmware? What SonicWall are you using.
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